Contact us
Data corrections, questions about how the guides work, partnership requests — everything gets read. Corrections jump the queue: if a statute figure on this site is wrong, that's the most important thing we do all day.
Where to write
Partnerships: partners@certeslodge.org
Privacy requests: privacy@certeslodge.org
Postal: 400 Executive Drive, Newark, DE 19702
What to include
- Corrections: the page URL, the figure you believe is wrong, and the statute or regulator source that says otherwise. We re-verify against the source and update the dataset, not just the page.
- Partnerships: who you are, what you'd like to build, and the states or products involved.
- Privacy requests: the email or identifier the data is tied to, and whether you want access, correction, or deletion. CCPA requests from California residents are handled under the same address.
- Research & media: we share our state-law dataset for non-commercial fact-checking — tell us what you're working on.
What to expect
We reply to most mail within two business days; corrections with a primary source get a same-week answer. Everything arrives in plain text — no forms, no ticket numbers, no newsletter signup. Accepted corrections are folded into the shared dataset first, so every affected state page updates together rather than one by one.
Quick answers before you write
- Do you sell email addresses? No. If you submit a loan request form, your details go to the matching network you saw disclosed next to it — that's the whole chain. Corrections and privacy mail never enter that pipeline.
- Can you recommend a specific lender? No — we're not advisors, and any name we blessed would be a paid placement in disguise. What we can do is show you the statutory numbers for your state so the lender's pitch has a benchmark to answer to.
- Can you remove a loan complaint? We don't host reviews or complaints, so there's nothing to remove. Complaints about a lender belong with the state regulator linked on its state page and with the CFPB.
- Will you cite my academic or journalistic work? Gladly, if the sourcing checks out — send the citation and we'll consider it for the relevant state pages at the next data pass.
We can't answer loan questions or step into a loan you've taken — contact your lender directly, or the regulator linked on your state page for complaints. Neither can we broker individual introductions to lenders outside the request form.